About The Information We CollectJ2X 's top priority is to provide a highly secure, user-friendly service that helps our Customers be more productive. To meet these priorities, J2X collects several pieces of personal information required for user authentication, billing and security, including: credit card number, billing name and address, e-mail address, password, and phone number for occasional support and account verification purposes. We collect this information when a customer sets up an account (trial or paid) and when a customer purchases our services. When a Customer requests additional information or subscribes to our service we may also ask for additional optional personal information such as company annual revenue, BlackBerry(r) model(s), wireless carrier, among other things. The Customer can opt-out of providing this additional information by simply not supplying it when requested. Customers who have paid for our service can log-in to the "My Account" section of our websites at any time to change or update their personal information. Customers can view their My Account profile and make sure that their information has been updated.
How We Use Personal InformationJ2X uses the information collected to provide software, services and information to our Customers. We may use this information when we contact Customers who have expressed an interest in our Product or Company, and we may use this information to send our 'opt-in' Customers information about our Company or our marketing partners. Our Customer information is stored by J2X in secure databases on secure websites. Separately, those customers who try or subscribe to our service are requested to provide an e- mail address, first name, last name, phone number and password to register for the service. We may send trial Customers information about subscribing to the service to which they can also "Opt-Out." Paid Customers may be contacted via e-mail regarding product updates or information about the Company and will receive our Customer Newsletter. Customers can opt out of receiving any information via e-mail by responding to any e-mail communication with "unsubscribe" or sending an e-mail to firstname.lastname@example.org. Except when we state at the time of collection of information or where any of our Contact Service Agreement states, we do not share any Customer personal information ("Information") with any third parties. J2X uses a third party processor to perform the credit card verification, processing and billing. This third party processor is not allowed to store or use the Information we gather except for Customer credit verification and billing purposes. This processor is not permitted to sell or distribute the Information to anyone for any purpose. The User Name and password is used to secure access for Customers to our servers to transmit their personal data to and from their wireless handheld device. Individual records may at times be viewed or accessed only for the purpose of resolving a problem, a support issue, or suspected violation of any J2X Service Agreement, or if required by law. To maintain the highest level of service, other information may be collected and analyzed during a Customer's use of our systems and services including: support requests submitted, data traffic volumes, customer feedback, overall service usage patterns.
Website Traffic StatisticsJ2X tracks visits to its websites and compiles site usage statistics. We use these statistics to ensure our site meets user expectations. We frequently review domain names and browser types in these statistics. Names and other personal information are not tied to these web statistics.
Website Log FilesLike most standard Website servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service J2X (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Special Offers and UpdatesWe send new customers and trial account users a welcoming email to verify password and user name. Trial users and customers will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our Customers we present the option to not receive these types of communications. Please see the Choice/Opt-out section in this policy.
Service AnnouncementsOn rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send Customers an email. Generally, Customers may not opt-out of these communications, though they can deactivate their account. These communications are not promotional in nature.
Legal DisclaimerThough we make every effort to preserve Customer privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Website.
Technology Support and Development PartnersJ2X occasionally works with outside technology and development partners. In some instances. will share a limited amount of personal information with these organizations in cases where there may be technical issues associated with a particular account. These Technology and Development Partners will not share, distribute, print, or reference any such Information, unless required by law. These outside firms will not store your personal information or solicit our customers.
Purchasing HistoryJ2X maintains partnerships with firms that sell complimentary products. In order for us to tailor our services and support to a Customer's preferences and the particular technology they use, we combine information about the purchases made at our site with similar information from our complimentary product partners. When a Customer makes a purchase at our website or that on one of our Complimentary Service Partners, we may collect and share personal and demographic information with them. We do not share credit card information with these companies, although they may collect credit card information on their own.
Changing Your Personal Information and Choice/Opt-out ServicesIf a Customer's personally identifiable information changes (such as zip code, phone, email or postal address), we provide a way to correct a Customer's personally identifiable information. Customers may update their personal information in the My Account or similar section of our web sites. Additionally, Customers may request changes regarding their personal information, 'opt-out' status, or to have their information deleted and account deactivated by sending an email to our Customer Support at email@example.com. Furthermore, J2X is not liable for loss of passwords due to user carelessness. If you lose control over your password, you may lose control over your personally identifiable information. If you believe your password has been compromised, we recommend that you immediately change your password.
LinksThis Website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our Customers to be aware when they leave our site and to read the privacy statements of each and every Website that collects personally identifiable information. This privacy statement applies solely to information collected by this www.j2x.ca website. The linked sites are for the Customer's convenience only and are accessed at the Customer's risk.
SurveysFrom time-to-time our site requests information from Customers via surveys. Participation in these surveys is completely voluntary and the Customer therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and e-mail address). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our services.
SecurityWe take every precaution to protect our Customers' information. When Customers submit sensitive information, their information is protected both online and off-line. When our registration/order form asks Customers to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing'. To learn more about SSL, follow this link http://www.geotrust.com/about.htm. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. The servers that store personally identifiable information are in a secure environment, behind a locked door in a locked facility. If users have any questions about the security at our Website, users can send an email to firstname.lastname@example.org.
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